Shipping policy

Thank you for shopping with KNWN. We’re committed to delivering your order as quickly and securely as possible. Please review our shipping policy below for details on processing, delivery times, and shipping procedures.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on:

  • Weekends
  • Public holidays

During high-volume periods, launches, or promotions, processing times may be slightly delayed.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Domestic Shipping: 3–7 business days
  • International Shipping: 7–21 business days

Delivery estimates are not guaranteed and may vary due to customs, carrier delays, weather conditions, or other unforeseen circumstances.

International Shipping

KNWN ships to select international destinations.

Customers are responsible for:

  • Customs duties
  • Import taxes
  • VAT or additional fees imposed by local authorities

KNWN is not responsible for delays caused by customs clearance processes.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

KNWN is not responsible for:

  • Lost packages due to incorrect addresses
  • Delivery delays caused by incomplete shipping information

If you notice an error in your shipping address, contact us immediately at support@knwn.com.

Lost or Stolen Packages

KNWN is not liable for lost or stolen packages confirmed as delivered by the shipping carrier.

If your package is missing:

  1. Check with neighbors or building management
  2. Contact the shipping carrier directly
  3. Reach out to our support team for assistance

Delayed Deliveries

While we work hard to ensure timely delivery, KNWN is not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Customs processing
  • Natural disasters
  • Incorrect shipping information

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the damaged package and item

We will review the issue and work toward a resolution as quickly as possible.