SHIPPING

Thank you for shopping with KNWN. This Shipping Policy explains how we process, ship, and deliver orders.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, product launches, or peak periods, processing times may be longer.

2. Shipping Destinations

KNWN ships to customers within the United Kingdom and selected international destinations.

If your country is unavailable at checkout, please contact our customer support team for assistance.

3. Shipping Options & Delivery Times

Estimated delivery times:

Shipping Method	Estimated Delivery
Standard UK Shipping	2–5 Business Days
Express UK Shipping	1–2 Business Days
International Standard	5–14 Business Days
International Express	3–7 Business Days

Delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, courier delays, or other circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

Delivery location
Order weight and dimensions
Selected shipping service

Any available free shipping promotions will be displayed on our website.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).

Please allow up to 24 hours for tracking information to become active.

6. Customs, Duties & Taxes

For international orders:

Customers are responsible for any applicable customs duties, import taxes, fees, or charges imposed by their local authorities.
KNWN is not responsible for delays caused by customs clearance procedures.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

KNWN is not responsible for orders delivered to the incorrect address.
Additional shipping charges may apply if a package is returned and requires reshipment.

Please contact us immediately if you need to update your shipping details after placing an order.

8. Lost, Stolen, or Delayed Packages

Once an order has been handed to the courier, delivery is managed by the shipping provider.

If your package is:

Delayed: Please check tracking information first.
Lost: Contact us and we will assist with a courier investigation.
Marked Delivered but Not Received: Please contact us within 7 days of the delivery notification.

KNWN is not responsible for packages lost or stolen after confirmed delivery to the shipping address provided.